Refund policy

At Muve Technologies, we strive to provide reliable IT hardware and professional service. Please review our return and refund policy below.

Returns Eligibility

Returns must be requested within 7 days of delivery.
Items must be unused, unopened, and in original packaging.
Proof of purchase is required.

Returns are not guaranteed and are subject to inspection and approval.

Returns will not be accepted without prior authorization.

Return Process

To initiate a return, please contact:
sales@muve.co.za

Once approved, you will receive instructions on how to return your item. Items returned without authorization will not be accepted.

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or incorrect, you must notify us within 48 hours of delivery.
We will arrange a repair, replacement, or refund where applicable.
No additional shipping costs will be charged for confirmed faults or errors.

Incorrectly Ordered or Unwanted Items

If you have ordered an incorrect item or no longer require the product, you may request a return within 7 days of delivery, subject to the following conditions:

The item must be unused, unopened, and in original packaging.
The product must be in resalable condition.
Returns must be requested and approved in advance.

Approved returns for incorrectly ordered or unwanted items will be subject to:

A handling and restocking fee of up to 15%
Return shipping at the customer’s expense
Original delivery fees are non-refundable

Items that have been opened, used, installed, or tampered with may not be eligible for return.

Non-Faulty Returns

Non-faulty returns are subject to approval.
A handling and restocking fee of up to 15% may apply.
Items must be returned in resalable condition.

Manufacturer Warranty

All products are covered by manufacturer warranties where applicable.
After the initial return period, any faults will be handled in accordance with the manufacturer’s warranty process.