Privacy policy
Last updated: April 2026
Muve Technologies operates this website and store, including all related information, content, features, products, and services (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect and process the following categories of personal information:
- Contact Information: Name, email address, phone number, billing and shipping addresses
- Payment Information: Payment method details, transaction confirmations (processed securely via third-party providers)
- Account Information: Login details, preferences, and account settings
- Transaction Information: Orders, purchases, returns, and related activity
- Communications: Messages or enquiries sent to us
- Device Information: IP address, browser type, device identifiers
- Usage Information: Interaction with our website, pages visited, and browsing behaviour
How We Collect Information
We collect personal information:
- Directly from you (e.g. when placing an order or contacting us)
- Automatically through cookies and similar technologies
- From service providers and partners involved in operating our business
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Manage your account
- Improve our website and services
- Communicate with you regarding orders or enquiries
- Send marketing communications (where permitted)
- Detect and prevent fraud or misuse
- Comply with legal obligations
Lawful Basis for Processing
We process personal information based on:
- Contractual necessity – to fulfil orders and provide services
- Legal obligations – to comply with applicable laws
- Legitimate interests – to operate and improve our business
- Consent – for marketing communications and optional services
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content and advertising.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.
How We Share Information
We may share your personal information with:
- Service providers (e.g. payment processors, shipping providers, hosting platforms such as Shopify)
- Marketing and analytics partners
- Legal authorities where required by law
- Business partners where necessary to provide our Services
These third parties are required to handle your information securely and in accordance with applicable laws.
Shopify and Third-Party Processing
Our store is hosted on Shopify, which processes personal information to provide and improve the Services. Your information may be transferred and processed outside your country of residence.
For more information, please refer to Shopify’s privacy policy.
Data Security and Retention
We take reasonable steps to protect your personal information. However, no system is completely secure.
We retain personal information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Your Rights
In accordance with applicable laws, including POPIA, you may have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent (where applicable)
To exercise these rights, please contact us using the details below.
South African Privacy Rights (POPIA)
Muve Technologies complies with the Protection of Personal Information Act (POPIA) of South Africa.
We process personal information lawfully and for specific purposes related to providing our services.
You have the right to:
- Request access to your personal information
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Regulator of South Africa
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children's Information
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact and Information Officer
Muve Technologies is responsible for processing your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
Information Officer: Bryan van Staden
Email: bryanvs@muve.co.za
Telephone: 010 754 6883
Company Registration Number: 2017 / 060899 / 07
If you have any questions or wish to exercise your rights, please contact us using the details above.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.